Shipping Policy

ComfortFeet Singapore

1. Shipping Coverage

ComfortFeet currently ships within Singapore only.

We do not offer international shipping at this time.

2. Order Processing Time

All orders are processed and shipped from our Singapore warehouse.

Processing Days:
Monday to Friday (excluding weekends and Singapore public holidays)

Processing Timeline:

  • Orders placed on business days are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will begin processing on the next business day

Once your order has been packed and handed over to our delivery partner, you will receive a shipping confirmation email with tracking details.

3. Delivery Time

After dispatch, the estimated delivery time is:

  • Standard Delivery: 1–3 business days

Delivery timelines may vary slightly during peak periods, promotions, or public holidays.

4. Shipping Fees

  • Free standard shipping for orders above SGD 50
  • A flat shipping fee of SGD 3 applies to orders below SGD 50

Shipping charges are automatically calculated and displayed at checkout.

5. Order Confirmation & Shipping Notifications

You will receive email notifications at each stage of your order:

  1. Order Confirmation – after successful payment
  2. Shipping Confirmation – when your order is dispatched
  3. Tracking Information – included in the shipping confirmation email

6. Tracking Your Order

Once your order is shipped, you can track it by:

  • Clicking the tracking link in your shipping confirmation email
  • Logging in to My Account → My Orders on comfortfeet.com.sg

Order statuses displayed may include:

  • Pending Payment
  • Processing
  • Shipped
  • Delivered
  • Cancelled

7. Changes or Cancellations

If you wish to change or cancel your order, please contact us as soon as possible after placing your order.

  • Order changes or cancellations are only possible before processing begins
  • Once an order has entered processing or has been shipped, changes cannot be made

If your order has already been processed, you may refer to our Returns & Exchanges Policy after delivery.

8. Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact our Customer Service team promptly with your order number and photos of the item.

We will assist you with a replacement or resolution in accordance with our Returns & Exchanges Policy.

9. Missed Deliveries

If you are unavailable at the time of delivery, our delivery partner may attempt a re-delivery or contact you directly.

If you experience any delivery issues, please reach out to our Customer Service team for assistance.

10. Customer Support

For shipping-related enquiries, please contact us:

We aim to respond to all enquiries as promptly as possible during business hours.