Thank you for shopping with Comfort Feet. We want you to be completely satisfied with your purchase. If for any reason your item doesn’t meet your expectations, we’re here to help.

1. Returns & Exchanges Window

You may return or exchange your item within 14 days of delivery.

To be eligible for a return or exchange:

• Items must be unworn, with original tags and packaging intact.
• Footwear must show no signs of wear, odour, damage, or use.
• Proof of purchase or order number must be provided.

2. How to Request a Return or Exchange.

To begin a return or exchange:

1. Contact our Customer Support team via email at support@comfortfeet.com or through the contact form on our website.
2. Provide your order number, name, and the reason for your request (return/exchange).
3. Our team will respond with instructions and a Return Authorisation (RA) number.

Returns sent without an RA number may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Damaged, defective, or incorrect items received.

We recommend using a traceable shipping method — Comfort Feet is not responsible for lost return parcels.

4. Exchanges

Exchanges are subject to stock availability.

If your requested size or style is not available, we will:

• Offer a refund, or
• Suggest an alternative product.

5. Refunds

Refunds are processed once we receive and inspect the returned item.

• Refunds are issued in the original form of payment.
• Refund processing may take up to 7–10 business days after the item is received.
• Shipping fees are non-refundable.

6. Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect:

1. Contact us within 3 days of delivery.
2. Provide photos and a description of the issue.

We will arrange for a replacement, exchange, or refund at no extra cost.

7. Non-Returnable Items

The following cannot be returned or exchanged:

• Items past the return window
• Products worn or damaged after delivery
• Items without original packaging or tags

8. International Returns

For customers outside Singapore:

• Return shipping remains the customer’s responsibility, unless the product is faulty or incorrect.
• Customs fees, duties, or taxes on international returns are not refundable.

9. Contact Us

If you have questions or need assistance, our team is ready to help:

Email: shirley@fabhgtrading.com

Shopping support hours: Mon–Fri, 10:00 am–6:00 pm

Your satisfaction matters. We appreciate your trust in Comfort Feet — comfort in every step.