FAQ & Returns

  • What qualifies as “unworn”?

    Any sign of wear, odour, scuffing, or marks on soles counts as worn. We only accept returns on items in original, resalable condition.

  • Can I return items bought during a sale?

    Yes. Sale or discounted items are eligible for return or exchange under the same policy terms.

  • Do I have to pay for return shipping?

    Yes — unless the item is faulty, damaged, or not what you ordered.

  • How long until I get my refund?

    Once the return arrives and is inspected, refunds are processed within 7–10 business days.

  • Can I cancel my order after it’s placed?

    If your order hasn’t shipped yet, we can cancel it and issue a full refund.

    If it has shipped, please follow the return process above.

  • Can I exchange for a different style or colour?

    Yes — exchanges are permitted if the desired style or colour is in stock.

  • I received a damaged or wrong item — what do I do?

    Contact us within 3 days of receiving the product with photos. We’ll arrange a replacement or refund — including shipping.

  • What if the size doesn’t fit?

    We encourage customers to:

    • Refer to our sizing guide
    • Try shoes on clean, carpeted surfaces

    If the size isn’t right, you can exchange it for another size within 14 days (subject to availability).

  • Do you accept international returns?

    Yes — customers outside Singapore can return items, but shipping costs and duties are not refundable unless the item is defective or wrong.

  • Who pays taxes/duties on returns for cross-border orders?

    Customers are responsible for any customs fees or taxes on returned items.

Need Help?

shirley@fabgtrading.com We aim to respond within 24 hours (MON–FRI).